Returns, refunds and exchanges
All sales are final. There are no returns, refunds or exchanges. Here is exactly why, in plain terms.
The substance of the policy
Vehicle licenses are consumed on application and bind permanently to a single engine controller. They cannot be recovered, transferred or resold by us or by the platform vendor. Once applied there is nothing left to return.
This applies to licenses, calibration work and labour. Third-party hardware carries whatever warranty its manufacturer provides and no warranty from us.
What this covers
In one list, so there is no argument about scope later:
- Calibration work and tuning labour — no refund once a file has been written.
- HP Tuners licensing and credits — consumed on application, bound to one ECM, irreversible.
- The DEFI RTD4 interface — serialised, and bound to your account and vehicle once connected.
- Cables, adapters and other third-party hardware — no return, no exchange, manufacturer warranty only.
- Apparel and merchandise — no exchanges, including for size.
- Dyno time and shop services — no refund for a result you did not like.
How we disclose it
The policy appears on every product page, in the cart, and as an acknowledgement you must actively check at checkout, with the date and time of your acknowledgement recorded. That is deliberate. A no-returns policy is only enforceable when it is disclosed conspicuously before payment.
We keep that acknowledgement — which version of the terms you were shown, and when you accepted it — with your order record. If you ever dispute a charge, that is the record we will produce.
Before you buy, not after
If you are unsure whether your vehicle is supported, whether your controller is locked, or what the all-in figure will be, call us on (951) 405-4465 before you order. We would rather spend ten minutes on the phone than sell you something that cannot be undone.